Refund policy

The Buyer has the right to withdraw from the stipulated contract, without any sanction and without specifying the reason, 14 (fourteen) days from delivery. If the Buyer decides to take advantage of the withdrawal right, he should contact Updated Firenze srl via e-mail, contact form or live chat on the website, indicating the order code and the type of compensation desired. Once the procedure has started, Updated Firenze srl will send a confirmation by e-mail.

To guarantee the reimbursement of the cost the goods must be integral, new and in any case in the same conditions of the original shipment.

The shipment charges related to the return of the goods are carriage forward only for Italy and exclusively for the first change (size/colour and faulty products) or for reimbursement. 

To guarantee the right of free reimbursement, the shipment must be implemented with the courier specified by the Seller. The Buyer must also print and use the AWB received by email from the Seller. 

The shipment charges related to other countries are carriage paid. The Seller won’t charge back to the Buyer neither the delivery costs nor any other related fees and/or taxes noted during the transmission of the order.

Shoes and other accessories must be returned with their original boxes, which must not be damaged and/or altered or used as the external parcel for the shipment.

To obtain the refund, the buyer will have to deliver the product to Updated Calvani srl within 10 days of acceptance of the return.

In the case of defective or incorrect merchandise, Updated Calvani srl reserves the right to request photographic support regarding defective or incorrect merchandise before authorizing a return for full reimbursement of shipping and import fee

The shipment, until the inbound confirmation of the Supplier’s warehouse, is under the complete responsibility of the Buyer.

The Supplier will reimburse the amount due to the Buyer following withdrawal within a period of thirty (30) days from receipt of the products at the conditions indicated above.  The Buyer must send the returned goods to the following address: Updated Calvani srl – via degli Speziali n. 7/r, 50123 Florence.

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