Terms of service

DEFINITIONS

The expression "online sales contract" means the purchase and sale contract ("Contract") relating to the Supplier's tangible movable assets, stipulated between the latter and the Buyer as part of a remote sales system using telematic tools, organized by the Supplier.

The expression "Buyer" means the consumer, a natural person who makes the purchase, referred to in this contract, for purposes not related to any commercial or professional activity carried out.

The expression "Supplier" means the person who carries out the sale of the goods covered by this contract.

IDENTIFICATION AND OBLIGATIONS OF THE PARTIES

Supplier: the goods covered by these general conditions are offered for sale by Updated Calvani srl, with headquarters in 50123 Florence, Via degli Speziali 7/r, C.F. and P.I.V.A. 02211990482.

Buyer: expressly declares to make the purchase for purposes unrelated to the commercial or professional activity carried out and undertakes not to trade in what has been purchased.

OBJECT AND CONCLUSION OF THE CONTRACT

With the Contract, respectively, the Supplier sells and the Purchaser purchases remotely via electronic means only the tangible movable goods indicated and offered for sale on this site.

The Contract between the Supplier and the Buyer is concluded exclusively through the internet by the Buyer accessing the address www.calvanifirenze.it, where, following the procedures indicated, the Buyer will formalize the proposal for the purchase of goods offered for sale.

The process of concluding the Purchase Contract occurs through the online sending of an irrevocable order by the Buyer, by completing and sending the order form online, which will be displayed on the summary web page of the order, printable, which contains the details of the orderer and the order, the price of the purchased good and the shipping costs, the payment methods and terms, the address where the good will be delivered. When the Supplier receives the order from the Buyer, it will send a confirmation e-mail and/or display a printable web page confirming and summarizing the order, which will also show the data entered by the buyer in the order form. The contract is considered concluded and effective between the parties only with the execution of the order and the issuing of the relevant invoice by the Supplier, the latter having the possibility, until that moment, not to accept or refuse the order . The sales invoice will be issued by Updated Calvani srl in paper form and inserted inside the package containing the ordered products.

PAYMENT AND REFUND METHODS

The Supplier only accepts advance payment for the products ordered by means of the main credit cards (Mastercard and Visa circuits), PayPal and bank transfer. For payments by credit card, the data is managed directly by Banca Monte dei Paschi di Siena spa or by any other credit institution that will be specified in the payment procedure, specialized in the management of online payments. The transaction is managed directly and exclusively by the credit institution, without the Supplier being aware of the credit card data. Any refund to the Buyer, if he is entitled to it, will be credited to the same credit card within 30 days. from the date on which the Supplier became aware of the cause that generates the right to reimbursement.

DELIVERY TIMES AND METHODS

The Supplier will deliver the products ordered via courier. Order processing times may vary, from the day of the order to a maximum of 7 working days, in which the invoice will be issued and the Contract will therefore be concluded, with the start of its execution. In the event that the Supplier is not able to ship within said deadline, the Buyer will be notified by e-mail in which the new delivery deadline will be specified. Delivery times may vary depending on the place of destination.

PRE-ORDERS

It is possible to reserve items whose arrival is scheduled for the following months. Such purchases are called Pre-Orders. The availability date indicated is the one confirmed by the suppliers to Updated Calvani srl. Updated Calvani srl declines any responsibility for delays, cancellations or modifications of pre-ordered items due to supplier production changes. In the event that the presale order is subsequently found to be unprocessable, the amount paid will be credited back to the Customer. The Customer's credit card will be charged at the time of purchase. The country of the shipping address entered in pre-orders cannot be changed in any way.

Orders to be shipped to Italy containing multiple products of which one or more are pre-ordered will benefit from separate shipments: first with the products immediately available, and then with the pre-orders, as soon as these are available. Orders to be shipped outside Italy will be processed in a single shipment, which will be carried out when the pre-order products are available. If you wish to place an order containing Pre-Orders to be received outside Italy, we recommend placing two orders: one containing the immediate purchase products and one containing the Pre-Orders.

SHIPPING AND DELIVERY COSTS

The Supplier ships with the DDP (Delivery Duty Paid) formula to EU countries, so in these destinations the goods will arrive directly at the indicated delivery location without having to pay additional sums compared to what has already been paid when the order was sent. For all other countries the DDU (Delivery Duty Unpaid) formula is used, so the courier may present itself with a separate invoice requesting payment of duties and taxes requested by the local authorities. In any case, it is the responsibility of the Buyer who resides in a country other than the Italian Republic to inform himself about local taxes and duties before placing an order with the Supplier.

NON-EU CONDITIONS

For deliveries to countries outside the EU , the courier may request additional amounts from the Buyer, for local taxes and fees .

PRICES

All sales prices of the products displayed and indicated on the website are expressed in euros (€) and constitute an offer to the public pursuant to art. 1336 of the Civil Code, are inclusive of VAT and any other tax regarding delivery within the territory of an EU country. For deliveries to non-EU countries, as specified in point 7), the courier may request additional amounts from the Buyer for local taxes and duties. Shipping costs will be indicated and calculated in the purchase procedure before the Purchaser submits the order and also contained in the web page summarizing the order placed. The prices indicated for each of the goods offered to the public are valid until the order is placed and indicated on the order summary web page. Therefore, prices and conditions may be changed by the Supplier at any time and for the Buyer what appears on the order summary web page will be valid.

PRODUCT AVAILABILITY

The Supplier ensures the processing and fulfillment of orders without delay via the electronic system used. If an order exceeds the existing quantity in the warehouse, the Supplier will inform the Buyer via e-mail of the unavailability of the goods or what the waiting times are to obtain the chosen goods, asking whether he intends to confirm the order or less. The Supplier's IT system confirms the registration of the order as soon as possible by forwarding to the user an order confirmation which does not produce any legal obligation, as it is a simple summary of the order itself.

LIMITATIONS OF LIABILITY

The Supplier assumes no responsibility for disservices attributable to force majeure, in the event that it is unable to execute the order within the times established by the contract. The Supplier will not be liable to the Buyer, except in the case of willful misconduct or gross negligence, for disservices or malfunctions connected to the use of the Internet outside of its control or that of its suppliers. Furthermore, the Supplier will not be responsible for damages, losses and costs suffered by the Buyer following failure to execute the contract for reasons not attributable to him, the Buyer having the right only to a full refund of the price paid. The Supplier assumes no responsibility for any fraudulent or illicit use of credit cards that may have been made by third parties, without prejudice to the obligation to demonstrate that it has adopted all the precautions required by ordinary diligence.

GUARANTEES AND ASSISTANCE METHODS

The Supplier is liable for any proven fault or defect in the product that is attributable to him provided that such fault or defect has been reported by registered letter with acknowledgment of receipt. sent to the address indicated above (Updated Calvani srl – via degli Speziali n. 7/r, 50123 Florence) within the peremptory deadline and under penalty of forfeiture of eight days from delivery.

BUYER'S OBLIGATIONS

The Buyer undertakes to pay the price of the purchased good in the times and ways indicated in the Contract. The Buyer also undertakes, once the online purchase procedure has been completed, to print and keep the web page containing the order data and the page containing these conditions of sale. The information contained in this contract has, moreover, already been viewed and accepted by the Buyer, who acknowledged it by sending the order.

RIGHT OF WITHDRAWAL

The Buyer has the right to withdraw from the stipulated contract, without any penalty and without specifying the reason, within 14 (fourteen) days of delivery. If the Buyer decides to exercise the right of withdrawal, he must access his account, select the order and the items to be returned and indicate the type of compensation desired. Once the procedure has been completed, Updated Firenze srl will send a confirmation via e-mail.

For the right to reimbursement of the price paid to arise, the goods must be returned intact, new and in any case in the same conditions in which they were originally shipped.

The shipping costs relating to the return of the product are borne by Updated Calvani srl only if the Buyer is within Italian territory and exclusively for the first exchange (size/colour, and for items defective). In order for the Buyer to avail of the right of free return in the cases indicated, the return shipment must be made via the courier indicated by Updated Calvani srl.

The Buyer must also undertake to print and use the letter of vehicle that you will receive from Updated Calvani srl via e-mail.

In all other cases the contribution for return shipping costs is €5 for shipments from'Italia and will be deducted from the refund. 

The shipping costs relating to the return of the product outside of Italian territory are the responsibility of the customer; furthermore, delivery costs to the customer and any other ancillary costs and/or costs will not be reimbursed or taxes highlighted when ordering.

All footwear and accessories must be returned together with their original box, which is considered to all intents and purposes an integral part of the product itself and which must not have been damaged and/or altered in any way, nor used as the only external packaging.

To obtain a refund, the buyer must have the product delivered to Updated Calvani srl within 10 days of accepting the return.

In the event that the customer receives defective goods, or that errors occur in shipments, Updated Calvani srl reserves the right to request photographic evidence before authorizing returns for defective goods and taking charge of the costs shipping for the return of the goods to your premises.

Shipping, until receipt is certified in the Updated Calvani srl warehouse, is under the complete responsibility of the Buyer.

Updated Calvani srl will refund the amount due to the Buyer following withdrawal within 30 (thirty) days from receipt of the products under the above conditions. The Buyer must send the goods returned to the following address: Updated Calvani srl – via degli Speziali n. 7/r, 50123 Florence.

PROTECTION OF CONFIDENTIALITY AND PROCESSING OF BUYER'S DATA

The Supplier protects the privacy of its Buyers and guarantees that the processing of data complies with the provisions of the privacy legislation pursuant to Legislative Decree 30 June 2003, n. 196. The personal and fiscal data acquired directly and/or through third parties by the Supplier who is the data controller are collected and processed in paper, electronic and telematic form, in relation to the processing methods with the aim of recording the order and activating the procedures for the execution of the Contract and the related necessary communications, in addition to the fulfillment of any legal obligations, as well as to allow effective management of commercial relationships to the extent necessary to best carry out the requested service (art. 24, paragraph 1, letter b, Legislative Decree 196/2003). The Supplier undertakes to treat the data and information transmitted by the Buyer with confidentiality and not to reveal them to unauthorized persons, nor to use them for purposes other than those for which they were collected or to transmit them to third parties. The Buyer enjoys the rights referred to in the art. 7 of Legislative Decree 196/2003, and therefore has, among other things, the right to obtain: a) updating, rectification or, when interested, integration of data; b) the cancellation, transformation into anonymous form or blocking of data processed in violation of the law, including those whose retention is not necessary in relation to the purposes for which the data were collected or subsequently processed; c) certification that the operations referred to in letters a) and b) have been brought to the attention, also with regard to their content, of those to whom the data have been communicated or disseminated, except in the case in which this requirement is proves impossible or involves the use of means that are manifestly disproportionate to the protected right. The interested party also has the right to object, in whole or in part: i) for legitimate reasons to the processing of personal data concerning him, even if pertinent to the purpose of the collection; ii) to the processing of personal data concerning him for the purposes of sending advertising or direct sales material or for carrying out market research or commercial communication. The communication of personal data by the Buyer is a necessary condition for the correct and timely execution of this contract. Otherwise, the Buyer's request cannot be processed. In any case, the acquired data will be kept for a period of time no longer than is necessary for the purposes for which they were collected or subsequently processed. However, their removal will take place safely. The owner of the collection and processing of personal data is the Supplier, as specified above, to whom the buyer can address any requests at the registered office.

COMMUNICATIONS AND COMPLAINTS

Written communications directed to the Supplier and any complaints will be considered valid only if sent to the address Updated Calvani srl – via degli Speziali n. 7/r, 50123 Florence. The Buyer indicates in the registration form his residence and domicile, the telephone number or the e-mail address to which he wishes communications from the Supplier to be sent.

CONTRACT STORAGE METHODS

Pursuant to art. 12 of Legislative Decree 70/03, the Supplier informs the Buyer that each order sent is stored in digital form on the server on which the site resides according to confidentiality and security criteria.

SETTLEMENT OF DISPUTES AND APPLICABLE LAW

All disputes arising from this contract should the Parties intend to appeal to the ordinary judicial authorities, the competent court is that of the Purchaser's place of residence.

The Contract is governed by Italian law.

DURATION AND EFFECTIVENESS OF THE CONTRACTUAL CONDITIONS

Confirmation of the order implies acceptance of these general conditions for the Buyer. These conditions may be updated or modified directly with the transcription of the new rule on this site. The modification or update will be valid and effective for orders that have not yet been entered and for which the web page summarizing the order data has not yet been displayed and printed.